Safepal Error Code:18004 – What To Do?

How To Fix Safepal Error code_18004

Safepal Error code 18004 in the context of the Safepal S1 hardware wallet likely indicates a login or PIN entry issue. To troubleshoot:

To Troubleshoot the Safepal Error code 18004 issue, users should follow these steps:

  1. Check Firmware and SN Code: Ensure the firmware version and SN code are updated. Access this information through the “Settings” tab in the SafePal App under “About”.
  2. Verify PIN Code: Double-check the entered PIN code. An incorrect PIN will trigger error code 18004. Avoid using weak PINs like “123456” or “666666“.
  3. Reset Wallet: If the PIN is correct and the error persists, reset the wallet via the “Settings” tab in the app. This enables recovery with the correct mnemonic phrase and setting a new PIN.
  4. Contact Support: If the issue persists, contact Safepal support. Submit a ticket with app version, device details, and a brief bug description. Expect a response within 24-48 hours for further assistance.


In conclusion, if a user encounters error code 18004 when trying to log in to their Safepal S1 hardware wallet, they should ensure their firmware and firmware version are up to date, double-check their PIN code, reset the wallet if necessary, and contact Safepal support for further assistance if the problem persists.

Also Read:

How To Recover Wallet in the SafePal App via Mnemonic Phrase

How To Fix Safepal Wallet Not Showing Balance Issue

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