Safepal Error code 18004 in the context of the Safepal S1 hardware wallet likely indicates a login or PIN entry issue. To troubleshoot:
To Troubleshoot the Safepal Error code 18004 issue, users should follow these steps:
- Check Firmware and SN Code: Ensure the firmware version and SN code are updated. Access this information through the “Settings” tab in the SafePal App under “About”.
- Verify PIN Code: Double-check the entered PIN code. An incorrect PIN will trigger error code 18004. Avoid using weak PINs like “123456” or “666666“.
- Reset Wallet: If the PIN is correct and the error persists, reset the wallet via the “Settings” tab in the app. This enables recovery with the correct mnemonic phrase and setting a new PIN.
- Contact Support: If the issue persists, contact Safepal support. Submit a ticket with app version, device details, and a brief bug description. Expect a response within 24-48 hours for further assistance.
Conclusion
In conclusion, if a user encounters error code 18004 when trying to log in to their Safepal S1 hardware wallet, they should ensure their firmware and firmware version are up to date, double-check their PIN code, reset the wallet if necessary, and contact Safepal support for further assistance if the problem persists.
Also Read:
How To Recover Wallet in the SafePal App via Mnemonic Phrase